Getting started
Where do I get a practice code?
From your orthodontist's office. BracesHelp connects you to your own practice, so each practice gives its patients a code. If you don't have one, ask the front desk at your next visit or give them a call.
The app says my practice code wasn't found
Check the spelling with your practice — codes aren't case-sensitive, but every character counts. If it still doesn't work, your practice may not be set up on BracesHelp yet; ask them, or email us.
I used the old BracesHelp app. What changed?
BracesHelp has been rebuilt from the ground up. It now connects you to your own orthodontic practice, so you'll create an account and enter your practice's code the first time you open it.
Your account
I forgot my password
On the log-in screen, enter your email and tap Forgot password?. We'll email you a link to choose a new one. Check your spam folder if it doesn't arrive within a few minutes.
How do I change my name or phone number?
Open the menu and tap your name at the top, then edit and save.
I changed orthodontists
An account belongs to one practice. Email us and we'll help you move, or delete your account and sign up again with your new practice's code.
Using the app
My reminders don't arrive
- Make sure the reminder is switched on in Reminders and the time is right.
- Check that notifications are allowed for BracesHelp in your phone's settings.
- On Android, turn off battery optimization for BracesHelp if your phone has it on.
What can my practice see?
Your profile, your messages with them, and a short self-reported summary of your elastics wear and brushing. Your detailed log and your Smile Album photos stay on your phone. The full details are in our privacy policy.
I'm getting a new phone
Your account, messages and treatment details come with you — just log in on the new phone. Smile Album photos and your detailed tracking history are stored only on the old phone, so share or save the photos you want to keep before you switch.
A video won't play
Videos stream from the internet, so check your connection and try again. If one video never plays, let your practice know — the link may have changed.
Deleting your account
You can delete your account from inside the app at any time:
- Open the menu (☰).
- Tap Delete account.
- Read what will be deleted, tick I understand this is permanent, and enter your password.
- Tap Delete my account.
This deletes your account, profile, messages with your practice, compliance summary and treatment dates, and removes your BracesHelp data and reminders from that phone. It can't be undone. Your practice may keep its own clinical records separately.
For practices
Where do I manage my practice?
Sign in to the practice panel at admin.ibraceshelp.com, or inside the app on your phone. From there you edit your doctor bio, About, videos and reminder wording, set patients' estimated finish and next appointment, and answer messages.
How do I set up a new practice?
Email us and we'll set you up personally. See pricing.
Billing questions or cancelling
Email us from your practice account's address. You can cancel any time; there's no contract.
Closing a practice account
Because a practice account carries the practice's content, its patients' access and the subscription, it's closed by our team rather than from the app. Practice owners can ask from their practice panel (Support → Delete account), or send us a message from the account's address. We'll end the subscription, delete the account and confirm when it's done.